FAQS

1. How long do I have to request a return?
You may contact us within 30 days of receiving your order to initiate a return. All returns must comply with our Returns & Refund Policy.

2. Can I return an item?
Items are eligible for return if they meet the conditions outlined in our Returns & Refund Policy. This ensures your refund or exchange is processed smoothly.

3. How long does it take to process a refund?
Refunds will be issued to your original payment method after we receive and inspect the returned item. Please allow 3–5 business days for processing.

4. Who is responsible for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect. Please follow the instructions in our Returns & Refund Policy to ensure proper handling.

5. Can I cancel my order?
Orders can be canceled before shipment. Once an order has shipped, please follow the return process if you wish to return the item.

Notes:

• All returns and refunds are handled for orders shipped within the United States.
• Zuomeng ensures all policies are consistent across the website for a smooth customer experience.